Transparent Reservation and Adoption Terms
Welcoming a living companion animal is a significant commitment for both the adopting family and the breeder. Chihuahua of USA provides this Refund and Return Policy so every prospective owner understands how reservation deposits, cancellations, veterinary health remedies, and physical returns are handled before entering into an adoption agreement on chihuahuaofusa.com.
Puppy Reservation Deposits and Cancellations Prior to Pickup
When a family selects an available puppy and signs our adoption agreement, a reservation deposit removes that specific puppy from public availability and reserves our continued nursery care and veterinary preparation exclusively for your household. Because turning away other prospective families during critical socialization weeks impacts puppy placement timing, reservation deposits are generally applied specifically toward your chosen puppy.
However, if an unexpected family emergency, housing change, or medical hardship prevents you from completing your adoption prior to pickup or travel day, notify us in writing at info@chihuahuaofusa.com at least seventy two hours before the scheduled handoff. You may transfer one hundred percent of your reservation credit toward any future litter within twelve months, or request a refund minus a reasonable administrative and care fee once the puppy is safely placed with another approved family.
Breeder Initiated Cancellations Prior to Placement
If a puppy ever fails their pre placement veterinary examination or experiences an unexpected health issue while still in our nursery prior to handoff, we will notify the adopting family immediately with full veterinary transparency. In any instance where Chihuahua of USA cannot deliver the reserved puppy in sound health as promised, the buyer may choose between a full one hundred percent refund of all payments made or transferring the payment to another available puppy of equal value.
Veterinary Health Remedies After Arrival
Once a puppy is placed in your care, refunds and replacements for medical reasons are governed by our written Health Guarantee. If a licensed veterinarian documents a covered communicable viral illness within ten days of arrival or a severe congenital defect within one year of birth, Chihuahua of USA provides either documented veterinary reimbursement up to the purchase price or a replacement puppy, subject to timely submission of veterinary diagnostic records as detailed on our Health Guarantee page.
Non Health Returns and Rehoming Assistance
Because moving between multiple homes causes stress and exposure risk to a young puppy, we encourage families to verify landlord permissions, household allergies, and family readiness before finalizing an adoption. We do not offer cash refunds for buyer remorse, changes in personal schedule, landlord disputes, or normal puppy adjustment behaviors after a healthy puppy has been delivered.
Nevertheless, in accordance with our Breeder Ethics Policy, if you ever find yourself unable to keep your Chihuahua at any time after adoption, you must contact Chihuahua of USA first. We will gladly accept the dog back into our home or assist you directly in placing the dog with a screened, loving family so your companion is always protected and cared for safely.
Contact Information for Policy Inquiries
All requests regarding reservations, deposit transfers, veterinary documentation, or policy questions should be directed in writing to info@chihuahuaofusa.com with your full name, telephone number, and the name of the puppy so our family team can assist you promptly. We review every correspondence personally and work closely with each family to ensure a fair, transparent, and compassionate resolution in accordance with our written adoption agreement.
When submitting documentation for a veterinary review or reservation transfer, please allow up to two business days for our breeder and veterinary support team to verify all records and provide a written response outlining your next steps. Our priority is always the safety of the puppy and the satisfaction of the families who trust Chihuahua of USA.